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TaxSlayer Pro Support Knowledgebase

TaxesToGo Questions and Troubleshooting

  1. Support
  2. TaxesToGo Mobile App
  3. TaxesToGo Questions and Troubleshooting
  • TaxesToGo: Taxpayer requesting to have their information removed
  • Desktop: TaxesToGo User Guide
  • Desktop: Why Do The TaxesToGo Chat Messages Stay Bold After They Have Been Read?
  • Can a Foreign Phone Number Be Used For Taxes To Go?
  • TaxesToGo: The taxpayer says they signed documents but I do not see the signature
  • TaxesToGo: How long does it take for a return to show in my branded app queue after it’s submitted?
  • TaxesToGo: TaxSlayer Pro TaxesToGo Manuals and FAQs
  • TaxesToGo Referral Link
  • Desktop: TaxesToGo Manual
  • TaxesToGo: Unable to submit return at this time
  • Desktop: I don't see how to send documents to the taxpayer to be signed
  • Where do I get the Referral Link for my Branded TaxesToGo App?
  • TaxesToGo: What are the phone requirements to use the TaxesToGo Mobile App?
  • TaxesToGo: Can I create a return pulling info from prior year and still use the TaxesToGo Mobile App?
  • TaxesToGo: My client downloaded the generic TaxesToGo app. Can I switch it to branded?
  • TaxesToGo: I pulled a TaxesToGo app return into the program, but I need to start over. Can I pull it again?
  • TaxesToGo: Can I create a new app account with the same email and phone number?
  • TaxesToGo: Does the information from the documents sent in TaxesToGo automatically upload into the data fields in the program?
  • TaxesToGo: Will information from last year’s app pull forward into this year's app?
  • TaxesToGo: Why don’t I see my branded TaxesToGo app in the app store?
  • TaxesToGo: Why isn't my customer's return showing in my TaxesToGo queue?
  • TaxesToGo: How does a taxpayer get my branded app?
  • TaxesToGo: I sent documents to the app to be signed, but the taxpayer doesn't see them.
  • TaxesToGo: The signatures aren't showing in the tax return, but the taxpayer signed in the app
  • TaxesToGo: I can't see the chats for my TaxesToGo users
  • TaxesToGo: My taxpayer can’t create their Taxes to Go account because it won’t send them a code
  • TaxesToGo: The taxpayer sent me documents in Taxes To Go, but I don’t see them
  • TaxesToGo: When I’m trying to import an app return it keeps saying there is no data
  • TaxesToGo: I’m trying to pull in a TaxesToGo return and the program keeps asking me for a Social Security number
  • TaxesToGo: Can I use TaxesToGo to just send and receive documents to/from my clients?
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1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching.
2 When clients receive their money in advance, the funds are issued as a loan secured by and paid back with the client’s own tax refund. Each loan is subject to underwriting and approval. Proceeds from these loans are typically available within 24 hours of IRS acceptance of tax return or within 24 hours for those filing before the IRS start date. It may take additional time for the partner financial institution to post the funds to your client’s account if direct deposit is selected.
3 Videos featured on this website are powered by YouTube. Your viewing activity is governed by the Google/YouTube Terms of Service and Privacy Policy.
4 NATP: Based on the 2023 results of the NATP Tax Professional Fee Study for TaxSlayer Pro software.
5 The webinar featured on this website is powered by ON24. Your viewing activity is governed by the ON24 Privacy Policy, Terms of Use, and other terms and conditions.