TaxesToGo chat messages remain in bold type until they are read by the preparer that created the tax return associated with the client who used the app.
Similarly, the red badge on the Taxes To Go icon indicating an unread message will remain until the preparer associated with the app return reads the message.
Thus, for the badge to go away and for messages to no longer show in bold type, the preparer who created the return will need to log into the program and read the messages.
Additional Information: