TaxSlayer Pro Support Knowledgebase
What can we help you with today?
New to us? See below for links to our New User Training Videos.
Desktop support
Get the help you need for your Pro Classic or Pro Premium software
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ProWeb cloud-based support
Get the help you need for your ProWeb software
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Mobile App and Customer Portal support
Set up TaxesToGo® or the Customer Portal to serve more clients remotely
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Bank support
See how to select, apply for, and use our tax bank partners
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Partner Programs
Get help for you and your clients in the event of an audit or data breach
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Contact us
If you need additional help, contact our support team:
Email: support@taxslayerpro.com
Phone: 706-868-0985
Support Portal: BeyondTrust
Help categories
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New User Training Videos
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Account Hub
Account Hub / My Account
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Internal Apps
Applications and processes strictly internal to TaxSlayer Pro, e.g., Teams, Outlook, Genesys Purecloud, Synergy Support.
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Business Program / Business Returns
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Federal Income Tax Information
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Frequently Asked Questions
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Navigation - Where to Enter in the Program
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Program Features
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Premium Features
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Message Center
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Top articles
Common form 1040 e-File reject codes
IRS identity protection PIN
Form 1099-R box 7 distribution codes
Electronic filing (e-file) prior year returns
Checking the status of an amended form 1040-X
Schedule K-1 form 1065 self employment earnings loss
Schedule K-1 form 1065 income loss items
Schedule K-1 form 1065 tax exempt income non-deductible
Entering K-1 form 1065 deductions of form 1040
Form 8895 qualified business income deduction
