TaxSlayer Pro Support Knowledgebase
What can we help you with today?
New to us? Scroll down for links to our New User Training Resouces.
Desktop support
Get the help you need for your Pro Classic or Pro Premium software
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ProWeb cloud-based support
Get the help you need for your ProWeb software
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Mobile App and Customer Portal support
Set up TaxesToGo® or the Customer Portal to serve more clients remotely
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Bank support
See how to select, apply for, and use our tax bank partners
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Partner Programs
Get help for you and your clients in the event of an audit or data breach
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Contact us
If you need additional help, contact our support team:
Email: support@taxslayerpro.com
Phone: 706-868-0985
Support Portal: BeyondTrust
Help categories
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New User Training and Resources
Links to Videos, Manuals and Support Articles
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Account Hub
Account Hub / My Account
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Web Reports
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Business Program / Business Returns
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Federal Income Tax Information
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Frequently Asked Questions
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Navigation - Where to Enter in the Program
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Program Features
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Premium Features
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Message Center
View all categories
Top articles
2021 - 2023 Year Over Year Tax Provisions Comparison
IRS identity protection PIN
Form 1099-R box 7 distribution codes
Electronic filing (e-file) prior year returns
Checking the status of an amended form 1040-X
Desktop: Filing a Superseding Individual Tax Return
ProWeb: Customer Portal Manual
Desktop: Customer Portal Manual
Account Hub
Form 8995 Qualified Business Income Deduction