Frequently Asked Questions
Program FAQ
- ProWeb: Why is a new return opening to a blank window?
- What Signature Pads does TaxSlayer Pro Support?
- Desktop: Why Doesn't Client Status Show the State Refund Amount on the Acks Tab?
- Diagnostic Error - Returns from American Samoa, Guam, U.S. Virgin Islands and the Commonwealth of the Northern Mariana Islands are not eligible for electronic filing
- How Do I Set Up Printing Options to Print on Both Sides of the Paper?
- Desktop: What's New in the 2021 Program?
General FAQ
- 2023 Tax Return Filing Deadlines
- Married Filing Separate Return With Unknown Spouse SSN
- Where does the taxpayer log in to their Customer Portal?
- Puerto Rico Form 480.7C: Informative Return for Retirement Plans and Annuities.
- Can an Installment Agreement (Form 9465) be Submitted with an Amended Return?
- How Do I Get a Copy of My EFIN Application Summary (EAS)?
Tax Questions
- Minister's Tax Return - Frequently Asked Questions (FAQ)
- Form 5329: What does RC mean on line 54?
- Form 8936: New Clean Vehicle vs Qualified Commercial Clean Vehicle
- Other Income: Scholarship and Fellowship Grants Not Reported on Form W-2
- Other Income: Taxable Distributions from an ABLE Account (1099-QA)
- Other Income: Stock Options