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TaxSlayer Pro Support Knowledgebase

Program FAQ

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  2. Frequently Asked Questions
  3. Program FAQ
  • Printing: Why don't forms print with $0 amounts?
  • What Signature Pads does TaxSlayer Pro Support?
  • Desktop: Why Doesn't Client Status Show the State Refund Amount on the Acks Tab?
  • How Do I Set Up Printing Options to Print on Both Sides of the Paper?
  • Desktop: What's New in the 2021 Program?
  • Which Software Years Does TaxSlayer Pro Support?
  • Desktop: How to Remove Diagnostic Errors and Warnings
  • Desktop: My Computer Crashed. How do I Restore my Tax Returns?
  • Desktop: Where can I attach PDF to a Tax Return?
  • FAQ for E-Filing Form 1040-X - Amended Return
  • Desktop: I purchased the TaxBook - How do I access it?
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1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching.
2 When clients receive their money in advance, the funds are issued as a loan secured by and paid back with the client’s own tax refund. Each loan is subject to underwriting and approval. Proceeds from these loans are typically available within 24 hours of IRS acceptance of tax return or within 24 hours for those filing before the IRS start date. It may take additional time for the partner financial institution to post the funds to your client’s account if direct deposit is selected.
3 Videos featured on this website are powered by YouTube. Your viewing activity is governed by the Google/YouTube Terms of Service and Privacy Policy.
4 NATP: Based on the 2023 results of the NATP Tax Professional Fee Study for TaxSlayer Pro software.
5 The webinar featured on this website is powered by ON24. Your viewing activity is governed by the ON24 Privacy Policy, Terms of Use, and other terms and conditions.