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TaxSlayer Pro Support Knowledgebase

General FAQ

  1. Support
  2. Frequently Asked Questions
  3. General FAQ
  • Married Filing Separate Return With Unknown Spouse SSN
  • Where does the taxpayer log in to their Customer Portal?
  • Puerto Rico Form 480.7C: Informative Return for Retirement Plans and Annuities.
  • Can an Installment Agreement (Form 9465) be Submitted with an Amended Return?
  • How Do I Get a Copy of My EFIN Application Summary (EAS)?
  • 2022 Tax Return Filing Deadlines
  • Can a Direct Debit Payment be Cancelled After the IRS Accepts a Return?
  • TaxSlayer Pro 2023 Support Hours
  • Section 179 Deduction and Bonus Depreciation Limitations on Vehicles 
  • Desktop - How Do I File a Corrected / Amended 1040-PR?
  • Desktop - How Do I File a Corrected / Amended 1040-SS?
  • Form 1040 - Why is DCB Printing on Line 1?
  • Incorrect Direct Deposit Information on an Electronically Filed Return
  • How Many W-2s Can Be Electronically Filed With a Return?
  • Can My Client Get a Direct Deposit or a Bank Product on a Prior Year Return?
  • When Will I Receive My Rebate Check from TaxSlayer Pro?
  • Is there a limit to the number of stock transactions that can be e-filed with a return?
  • IRS Forms 940, 941, 943, 944, 945
  • What does the "Do Not Mail" or "Do Not File" watermark mean?
  • Where Can I Find Practice Returns to Enter into the Program?
  • Can I file a State Only return with a bank product?
  • What Does Code QNA Stand For?
  • MFA Troubleshooting for Account Hub and ProWeb
  • Child and Dependent Income: When and How to Report
  • Do I Need to Amend a Tax Return that was Filed with an Incorrect Mailing Address?
  • Can Form W-7 Be Electronically Filed?
  • Desktop: Uninstalling TaxSlayer Pro
  • How Many Returns Can I Prepare in TaxSlayer Pro?
  • TaxSlayer Pro Customer Support - Contact Options
  • Program Release, State Programs and Business Package Release
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THE TAXSLAYER PRO STORY

TaxSlayer Pro makes tax filing simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. An authorized IRS e-file provider, the company has been building tax software since 1989. With TaxSlayer Pro, customers generally wait an average of less than 60 seconds for in season support and enjoy the experience of using software built by tax preparers, for tax preparers.

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1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching.