Technical Support

Technical Support

• Desktop: Network error with Wi-Fi profile
• Desktop: Copy Menu is blank or missing forms
• Desktop: Fees Menu is blank
• Desktop: The app you're trying to install isn't a Microsoft-verified app
• How to set Adobe Acrobat DC as the default application for PDFs in Windows
• Desktop: New Computer Setup

See all 13 articles

Installation

• 2021 TaxSlayer Pro Program Instructions - Installation/Configuration/Usernames and Passwords/Security Roles
• Desktop - Installing the Business Program
• Desktop - Downloading The TaxSlayer Pro Program
• Downloading and Installing State Software Programs

Firewalls

• Temporarily Disabling A Firewall Or Antivirus Software

Windows 8 and 10

• Desktop: Upgrading to Microsoft Windows 11

Networking

• Network Requirements
• Can I Network Multiple Offices Using TaxSlayer Pro?
• Network Overview and Setup

Backing Up Data

• Backing Up / Recalling Business Tax Returns
• Backing Up / Recalling Extensions
• Desktop: Backing Up / Recalling Individual Tax Returns
• Desktop: Program Backup/Restore Utility
• Setting Up A Secondary Backup Path
• Desktop: How To Back Up The TaxSlayer Pro Program

See all 7 articles

Error Messages

• Desktop: 403 Error due to using a VPN
• Error: Your EFIN number is not in our system
• Desktop - Missing Form .pcl Error
• Remote Name Could Not Be Resolved
• Desktop: Cabinet File cab1.cab Error
• Desktop: "Another User is Accessing this Return" Message

See all 8 articles