Technical Support

Technical Support

• Using BeyondTrust on a Mac
• Desktop: Network error with Wi-Fi profile
• Desktop: Copy Menu is blank or missing forms
• Desktop: Fees Menu is blank
• Desktop: The app you're trying to install isn't a Microsoft-verified app
• How to set Adobe Acrobat DC as the default application for PDFs in Windows

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Installation

• TaxSlayer Pro Program Instructions - Installation/Configuration/Usernames and Passwords/Security Roles
• Desktop - Installing the Business Program
• Desktop: Downloading and Installing TaxSlayer Pro
• Downloading and Installing State Software Programs

Firewalls

• Temporarily Disabling A Firewall Or Antivirus Software

Windows 8 and 10

• Desktop: Upgrading to Microsoft Windows 11

Networking

• Desktop: Network Requirements
• Can I Network Multiple Offices Using TaxSlayer Pro?
• Desktop: Network Overview and Setup

Backing Up Data

• Desktop: Backing Up / Recalling Business Tax Returns
• Backing Up / Recalling Extensions
• Desktop: Backing Up / Recalling Individual Tax Returns
• Desktop: Program Backup Utility
• Desktop: Setting Up A Secondary Backup Path
• Desktop: Backup Strategy

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Error Messages

• Desktop: 403 Error due to using a VPN
• Error: Your EFIN number is not in our system
• Desktop - Missing Form .pcl Error
• Remote Name Could Not Be Resolved
• Desktop: Cabinet File cab1.cab Error
• Desktop: "Another User is Accessing this Return" Message

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