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TaxSlayer Pro Support Knowledgebase

  1. Support
  2. Technical Support

Technical Support

Technical Support

  • Using BeyondTrust on a Mac
  • Desktop: Network error with Wi-Fi profile
  • Desktop: Copy Menu is blank or missing forms
  • Desktop: Fees Menu is blank
  • Desktop: The app you're trying to install isn't a Microsoft-verified app
  • How to set Adobe Acrobat DC as the default application for PDFs in Windows
See all 15 articles

Installation

  • TaxSlayer Pro Program Instructions - Installation/Configuration/Usernames and Passwords/Security Roles
  • Desktop - Installing the Business Program
  • Desktop: Downloading and Installing TaxSlayer Pro
  • Downloading and Installing State Software Programs
  • Desktop: Upgrading to Microsoft Windows 11

Security

  • Temporarily Disabling A Firewall Or Antivirus Software

Networking

  • Desktop: Network Requirements
  • Can I Network Multiple Offices Using TaxSlayer Pro?
  • Desktop: Network Overview and Setup

Backing Up Data

  • Desktop: Backing Up / Recalling Business Tax Returns
  • Backing Up / Recalling Extensions
  • Desktop: Backing Up / Recalling Individual Tax Returns
  • Desktop: Program Backup Utility
  • Desktop: Setting Up A Secondary Backup Path
  • Desktop: Backup Strategy
See all 7 articles

Error Messages

  • Desktop: 403 Error due to using a VPN
  • Error: Your EFIN number is not in our system
  • Desktop - Missing Form .pcl Error
  • Remote Name Could Not Be Resolved
  • Desktop: Cabinet File cab1.cab Error
  • Desktop: "Another User is Accessing this Return" Message
See all 8 articles

THE TAXSLAYER PRO STORY

TaxSlayer Pro makes tax filing simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. An authorized IRS e-file provider, the company has been building tax software since 1989. With TaxSlayer Pro, customers generally wait an average of less than 60 seconds for in season support and enjoy the experience of using software built by tax preparers, for tax preparers.

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1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching.