If you are not able to download or install TaxSlayer Pro, are having difficulty connecting to download and install updates, or cannot connect to receive acknowledgements or e-file returns, the anti-virus software or firewall that you are running may be blocking the program from performing these functions. It may be necessary for you to temporarily disable your firewall or anti-virus software to:
- determine if this is what is causing the connection issues, and
- connect to download the update, etc.
Most firewalls and anti-virus programs that are running on your computer will display an icon in your Windows Taskbar next to the clock and will allow you to right click on the icon and select "Turn Off" or "Disable". If you do not see this option you will need to open the firewall or anti-virus software and disable it. If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, contact the software company directly.
Windows Defender is included with Windows 10 and Windows 11 operating systems, reducing the need to purchase any other software for your protection. Windows Firewall is also included in Windows 10 and Windows 11. We no longer offer support on Windows 8.1 due to the fact that Microsoft no longer supports that Windows and does not send out security updates for that version.