When printing a tax return, or viewing a form, occasionally the view may look like a blank form with an error at the top of the form. For example, the error for Form 1040 might look like this:
***Missing form: fd1040-1.pcl***
Other forms can go missing as well, for example a form related to a bank product:
***Missing form: advaprt1.pcl***
Before calling our customer support team, see if the problem is resolved after getting the latest program update. If the form showing the error is a federal form, install the latest federal update. Even if it's not colored red in the Updates window that shows the federal and state updates, select the federal update anyway and download it. Or, if it's a state form showing the error install the state update even if it appears to be up to date.
When the update has finished, after returning to the program try to print the form again. If it still shows an error, contact our customer support team so that they can open a Technical Support ticket on your behalf. Generally once the ticket has been entered, a technical support representative will contact you within 24 hours to troubleshoot.