TaxesToGo: I sent documents to the app to be signed, but the taxpayer doesn't see them.

First, we recommend trying to send the documents to be signed again. It's possible there was an issue sending the first time.

After verifying the documents have sent successfully from your program, be sure to have the taxpayer refresh (or even close and reopen) their TaxesToGo app.

If neither of these steps corrects the issue, please call TaxSlayer Pro Support at 706-868-0985.