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  3. Technical Support

Minimum and Recommended System Requirements

To find out the version of Windows you are currently running, click here.

To view a list of supported operating systems click here.

TaxSlayer Pro recommends the following to run the desktop software at optimal performance:

  • Computer: Processor with a minimum CPU Mark score of 7500 for the computer designated as the file server or a minimum score of 5000 for a workstation (https://www.cpubenchmark.net/)
  • Operating System: Windows 10 or 11 with the latest updates
  • Memory: Minimum 8 GB of RAM
  • Disk Space: 1 GB per tax year will be sufficient (Additional disk space may be needed if you have a large client database and utilize TaxSlayer Pro PaperCut paperless office)
  • USB: USB 3.0 or higher
  • Printer: HP-compatible laser printer (Inkjet printers are not recommended for check printing)
  • Screen Resolution: 1024 x 768
  • Internet Connection: High Speed Internet Connection
  • Web Browser: The latest version of Microsoft Edge, Chrome, or Firefox
  • USB or Flash Drive for backing up data (USB 3.0 or higher strongly recommended)
  • Latest version of Adobe Acrobat Reader DC
  • Latest version of Microsoft .NET Framework

TaxSlayer Pro will run using the following as minimum requirements:

  • Computer: Processor with a minimum CPU Mark score of 3000 for the computer designated as the file server or a minimum score of 2500 for a workstation (https://www.cpubenchmark.net/)
  • Operating System: Windows 10 with the latest updates
  • Memory: Minimum 4 GB of RAM
  • Disk Space: 750 MB per tax year
  • USB: USB 3.0 or higher
  • Printer: HP-compatible laser printer (Inkjet printers are not recommended for check printing)
  • Screen Resolution: 1024 x 768
  • Internet Connection: High Speed Internet Connection
  • Web Browser: The latest version of Microsoft Edge, Chrome, or Firefox
  • USB or Flash Drive for backing up data (USB 3.0 or higher strongly recommended)
  • Latest version of Adobe Acrobat Reader DC
  • Latest version of Microsoft .NET Framework

We cannot provide support for TaxSlayer Pro on a PC running Windows 7, 8, or 8.1.
 

Networking

If you are preparing tax returns on more than one computer in an office, we recommend having a local network technician ensure that all computers are on the same network before contacting TaxSlayer Pro for technical support. They should ensure the network is configured for TaxSlayer Pro to function properly.

Printer / Scanner Recommendations

TaxSlayer Pro is compatible with any Windows compatible printer. When considering a printer for your office, purchase a printer with the highest printing speed (pages per minute) that your budget can afford.

If you will be printing checks for bank products, we recommend using a laser printer rather than an ink jet printer.

Scanners used with the PaperCut program should be fully TWAIN compliant. Unfortunately, due to scanner manufacturer design variations, the only way to truly tell if a scanner is compatible with PaperCut is to test it using PaperCut.

Wireless Internet Connections

A wired internet connection is recommended over a wireless (Wi-Fi) connection. Wi-Fi is more susceptible to service outages and speed fluctuations. These outages can cause problems when trying to transmit returns, receive acknowledgments, and/or get updates. For these reasons TaxSlayer Pro recommends a more reliable wired cable, DSL, or fiber internet connection.

Additionally, care must be taken to avoid public Wi-Fi. Your PC's security can be compromised, and to avoid this some functions of TaxSlayer Pro are inhibited on public Wi-Fi. When using Wi-Fi, in the Windows Wi-Fi settings the network profile needs to be set to Private.

Cable/DSL/Fiber/Dial-up Connections

Cable, DSL, and fiber connections are faster and more reliable than most other types of internet connections. Other types of connections are either slower or more subject to periodic loss of connectivity. Due to the size of the TaxSlayer Pro program installation and some of the updates, a dial up connection is impractical. Anyone using a dial up connection should be prepared for very long download times and frequent dropped connections.

Satellite Internet Service

Satellite internet service is usually slower and more expensive than cable, DSL, or fiber, but it may be the only high speed option available in some rural areas, so it should mainly be considered when there is no other form of high speed internet service available.

Additional Information:

Supported Operating Systems

Last updated 11/17/2022

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