These are frequently asked questions about the ERO bank enrollment process. For FAQs and other knowledgebase articles on the taxpayer's bank application, click here.
I need to make a change to my enrollment application. Can I do that?
If the application is not locked, yes changes can be made. The application is locked upon submitting it to the bank and remains locked until the bank responds, either approving or denying. Once we receive the bank response, the application is unlocked and available for editing.
I need to make a change to my application, but it's not letting me submit it.
This happens when it's been submitted to the bank and has not yet been approved or denied. Once approved or denied, you can edit and resubmit the application.
How long does the application take to get approved?
Typically, the bank acknowledges the application within 24-48 hours.
How can I see if I've been approved by the bank?
The status of your enrollment application can be viewed by logging in to your TaxSlayer Pro Account Hub. The Banking Information tile will display the bank application status for each bank application that was submitted. Click the + next to the bank name to view the details.
Why can't I change my fees on the bank app?
The Document Prep Fee and Additional Transmission Fee can be changed by contacting your sales manager up until your office starts transmitting returns.
Once the first return is transmitted, these fees is locked for the season and cannot be changed.
I need to change something on Form W-9.
While Form W-9 is included as part of the bank enrollment application process, it is separate from the application and is sent to TaxSlayer Pro, not the bank.
Once the bank has approved the application, if anything needs changing on Form W-9 you'll need to send us separately a revised Form W-9.
Form W-9 can be prepared on the IRS website here. Once finished, print the form to PDF and email it to prodocs@taxslayer.com.
Can I apply to more than one bank?
Yes, with the exception that you can be approved by only one of either Refund Advantage or EPS (since they are both owned by Pathward).
What is a Pre-Ack Loan?
A pre-ack loan is a refund advance loan approved during the testing period before the IRS has officially opened for electronic filing.
How do I offer Pre-Ack Loans?
To offer Pre-Ack loans, an ERO must first be approved by the bank to use its products to facilitate refund transfers, then be separately approved to offer refund advance loans, then be further approved to offer Pre-Ack refund advance loans.
What is Software Purchase Assistance (SPA)?
SPA is an interest-free loan program designed by your chosen banking partner in which the bank assists you with the purchase of your TaxSlayer Pro software. For more details click here.
I submitted an application but it shows that it's queued or waiting for transmission. Why hasn't it been sent to the bank?
There are several reasons why an application may be delayed from getting sent to the bank.
First, only one application can be outstanding at a time. If you have prepared and submitted multiple applications in a short time, applications submitted subsequent to the first one are queued until the first one is acknowledged by the bank.
Second, if you haven't submitted multiple applications, there may be a technical reason why an application may be delayed, either on TaxSlayer Pro's side or the bank's side. Call or e-mail us and we'll investigate.
Additional Information:
Tax-Related Bank Products Overview
Tax Related Products - Bank Partners