Refundo Bank ERO Enrollment Application Guide

Before offering Refundo bank products to your clients, you must complete and submit the ERO Enrollment Application located in your TaxSlayer Pro Account Hub. A new application must be filled out prior to the start of e-file each year. To locate the Refundo ERO Enrollment Application, first log in to your TaxSlayer Pro Account Hub.

Select Bank Product Information from the left side navigation pane and then select BEGIN APPLICATION on the Refundo Tile:

If you applied to offer Refundo bank products last year, many of the bank application fields will pull forward and populate last year's information in the current year bank application fields. It is important to review each field in each section of the bank application for accuracy and update any information that has changed.

Step 1 - Bank Info

The Refundo Bank Info section stores your personal banking account information (the bank account where your preparation fees will be deposited), your office setup information, your filing experience, return volume information, security question and Refundo ERO program agreement.

Bank Setup Information - Enter your account/bank name, your bank account routing number and your bank account number. 
Make sure you have verified all of the information in the Bank Setup Information section as this is where Refundo will deposit your preparation fees.

Type of Business Ownership - Select the option that best describes your business type.

Desired Bank Check Stock - Select which bank check stock you would like to use to print refund checks. The best choice is the closest bank branch to your tax office location.

Number of Checks Needed - Enter the number of checks you expect you'll need shipped to you. Take into account the number of bank products you expect to process as well as a buffer for checks that need to be re-printed, state checks, etc.

Bank Products Last Year - How many tax returns containing a bank product did you transmit in the previous year?

Tax Office EIN - Enter your business EIN. If your business does not have an EIN, leave this field blank.

Website Address - Enter your business website address. If your business does not have a website address, leave this field blank.

Years in Business - How many years have you been preparing tax returns professionally?

Doing Business As - If the name under which you operate your business is different than the legal, registered name, enter it here. If you do not operate your business under a different name, leave this field blank.

Refundo 2023 ERO Program Agreement

Carefully read the Refundo ERO Agreement. When you have read and understand the ERO Agreement, sign the document by entering your full name in the Terms of Agreement Signature field.

After all information has been entered in the Bank Info Section of the application, select Save and Continue at the bottom of the page. If any required fields are blank, you will be prompted to fill in the information before continuing.

Step 2 - Additional Information

The Additional Information section of the bank application stores information about which bank products want to offer to your clients, as well as information about your office and location and bank product history.

ERO has received, read and understands the Refundo ERO agreement and agrees to allow Refundo to obtain a credit report and background check on the business entity and/or owner? Select Yes or No.

If required by your state and/or local laws and regulations, are you currently in compliance with posted, written and oral disclosure laws related to tax preparation and/or bank products? Select Yes, No or N/A.

Have you been the subject of any fines, corrective actions or official orders related to violations of law or consumer compliance regulations relative to tax preparation or consumer lending? Select Yes or No.

Would you like to opt into Refundo's Plastic Pay Program? Refundo offers a credit card processing program allowing your clients to pay their fees with a credit card. Select Yes if you would like to offer this payment type to your clients.

Are you interested in offering prepaid debit cards to your customers? Refundo offers refund disbursements via Netspend debit cards. Netspend debit cards can be offered to your customers for regular refund payouts once the IRS funds. The debit card cannot be used for NOW advances. Select Yes if you would like to offer this product to your clients.

Do you possess all licenses and/or certifications required for preparing bank products? Select Yes, No or N/A.

Before using any advertising or marketing of Bank Products, will you first receive approval from Refundo? This includes but is not limited to radio or television scripts, videos, newspaper or magazine ads, internet websites or advertisements, social media websites, point-of-sale materials, direct mail pieces, emails, newsletters and/or announcements. Select Yes or No.

Who was your previous bank product facilitator? If you offered bank products last year select the bank product provider from the list. If you did not offer bank products last year, select None.

All of the fields in the Additional Information section of the bank application are required. When you have answered each of the questions in this section, select Save and Continue at the bottom of the screen. If any required fields are blank, you will be prompted to fill in the information before continuing.

Part 3 - Additional Fees

The Additional Fees section of the bank application allows you to opt-in to two additional fees that will be subtracted from the taxpayer's refund in addition to your preparation fees.

Would you like to add to your transmission fee? By default, TaxSlayer Pro charges a $6 transmission fee and an $18 Technology fee on all bank product returns. If you would like to increase the amount charged for the transmission fee, select Yes and select the dollar amount that you want to add. Read the added fee agreement and sign the document by entering your full name in the Signature Name field.

Document Prep Fee - If you would like to charge a document prep fee on bank product returns, enter the amount of the additional fee. The document prep fee will be taken out of the taxpayer's refund and added to your preparation fee.

These fees cannot be changed once you start transmitting 2022 tax returns.

Once you have finalized your fees, select Save and Continue.

Part 4 - Partner Products

The Ancillary Products section of the bank application gives you the opportunity to increase your revenue and product offerings to your clients. Visit our website's Product Partnership's page to learn more about each of the available ancillary products.

If you will be offering audit protection or identity protection services to your clients, select Yes in the I want to offer this product field. Read the license agreement, opt-in to receive advertising materials and sign up by entering your full name in the Signature field. 

Note - You may only offer one audit product. If you sign up for Refundo Audit Pros, you may not also sign up for Protection Plus or Audit Maintenance Pro.

When you have finalized your partner products options, select Save and Continue.

Part 5 - EFIN Owner

The EFIN Owner section of the bank application stores general information, contact information, driver's license information and address information about the owner of the office EFIN. This information can be pulled from the Company Information section of Account Hub by clicking the icon next to EFIN Owner:

All fields in this section are required. Verify that all of the information is correct and select Save and Continue at the bottom of the screen.

Part 6 - Principal Owner

The Principal Owner section of the bank application stores general information, contact information, driver's license information and address information about the person with the highest percentage of ownership of the business. If the business owner is also the EFIN owner, this information can be pulled from the EFIN Owner section of the bank application by clicking the icon next to Principal Owner:

If the principal owner of the business is different than the EFIN owner, fill in all fields of this section before selecting Save and Continue and the bottom of the screen.

Part 7 - Office Staff

The Office Staff section of the bank application stores general and contact information for 3 office contacts. If the principal owner is also an office contact, this information can be pulled from the Principal Owner section of the bank application by clicking on the icon next to Office Staff:

If there are multiple office contacts, fill in all additional fields of this section before selecting Save and Continue and the bottom of the screen.

Part 8 - W9 Information

The W9 Information section of the bank application stores the information of the individual or business that will be issued Form 1099-MISC for any rebate amount paid by TaxSlayer Pro. This amount is also reported to the IRS and must be included on the individual's or business tax return.

The information in this section of the bank application pulls from the TaxSlayer Pro Sales database, based on information you provided. Review the information for accuracy. If changes need to be made, contact your sales manager at 888.420.1040. 

Part 9 - Lock and Submit Application

After you complete sections 1 through 8 of the bank application, click on lock and submit application. You will be prompted to confirm you are ready to submit your application to the bank:

The bank application will remain locked until Refundo sends a response. After submitting your bank application, you can check on the status by viewing the Banking Information tile from the main page of Account Hub: