Tax Returns that have been deactivated can be reactivated within the TaxSlayer ProWeb program. To reactivate a return:
- Click on Start a New Return from the Welcome Page for your office
- Enter the Social Security Number for the deactivated return
- The program will then prompt you to Remove and Create New or Reactivate the existing return
- Click Reactivate
NOTE: Tax Returns with ITINs instead of SSNs cannot be reactivated. Once these returns have been deactivated, they will be removed permanently.