In TaxSlayer ProWeb, a preparer can add their signature to their preparer record using either their mouse or a signature pad.
If you're not using a Topaz signature pad and the preparer is unable to add their electronic signature with their mouse, it could be due to having indicated in Office Setup that you're using a Topaz signature pad. To verify that, from the Welcome page select:
- Configuration
- Office Setup
- Use Topaz Signature Pad - Uncheck this box.
Additional Information: