Diagnostic Error:
Returns from American Samoa, Guam, U.S. Virgin Islands and the Commonwealth of the Northern Mariana Islands are not eligible for electronic filing.
The IRS will not accept an electronically filed tax return containing a ZIP Code from American Samoa, Guam, U.S. Virgin Islands, or the Commonwealth of the Northern Mariana Islands. If the return contains a ZIP code for any of these countries, it will need to be mailed.
If a ZIP code was mistakenly entered for any of the above countries, the diagnostic error can be cleared by correcting it. There are several menus that may contain the ZIP code causing the diagnostic error. Check all ZIP codes in the following menus:
- Personal Information - Name and Address Menu.
- W-2 Menu - Employee and Employer Address fields.
Additional Information: