Reject R0000-500-01
'PrimarySSN' and 'PrimaryNameControlTxt' in the Return Header must match the e-File database.
Reject R0000-503-02
Spouse SSN and Spouse Name Control in the return must match the e-File database.
The first reject indicates a mismatch between the primary taxpayer’s Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and the first four letters of their last name. The second reject is similar but applies to the spouse or secondary taxpayer’s information. The Social Security Administration (SSA) provides the data that the IRS uses to verify the name and SSN, while the IRS issues ITINs.
To correct Reject Codes R0000-500-01 and R0000-503-02
- Verify the SSN or ITIN and the last name spelling on the Social Security card or ITIN card. If the data entered on the return is incorrect, make the corrections and retransmit the return. Bear in mind that if a name contains four words (more than one middle or last name), the SSA may be differently recording which of those is the last name. Generally, database verification system counts the third name in the series as the last name. If you're not sure of the last name, try beginning the last name with the second or fourth name.
- If the primary or secondary taxpayer has notified the SSA that they have changed their name, it may take the SSA up to 10 days to notify the IRS after they have updated their files. Once the IRS’s database has been updated, the return can be resubmitted with the new name.
- Finally, if the information in the return is entered correctly but still rejecting, the return will need to be paper filed. Additionally, the primary or secondary taxpayer should liaise with the SSA to verify and/or correct their information on file. They can call the SSA at 800.772.1213 or check here for a local SSA office that can assist.
Additional Information: