SEIC-F1040-535-04
This reject code indicates a mismatch between a dependent’s SSN and Year of Birth. The IRS uses data provided by the SSA to verify the SSN and Year of Birth. This reject is triggered when the IRS has a year of birth in their database for the dependent that makes them ineligible for the credit (usually above the age limit). The reject message will indicate the dependent in question, so if the message says, “Additional Information: XXX-XX-1234”, the dependent whose SSN ends in 1234 is the one triggering the reject.
To correct Reject Code R0000-504-02:
- Verify the dependent’s SSN and year of birth in the return. If the data entered on the return is incorrect, make the correction and retransmit the return.
- If you have verified the information and the return is still being rejected, advise the taxpayer to contact the SSA to verify the dependent’s SSN and year of birth. If a correction is required, it may take the SSA up to 10 days to notify the IRS after they have updated their files. Afterward, an electronic return can be resubmitted.
- If the information in the return is entered correctly, the return will need to be paper filed. The taxpayer will need to liaise with the SSA to verify and/or correct the dependent’s information on file. They can call the SSA at 800.772.1213 or check here for a local SSA office that can assist.
Additional Information: