In TaxSlayer Pro, when attempting to send a client a copy of their return via Paper Cut you may receive an error message beginning "There was an error sending your email. Please try and send the email again."
Error related to e-mail configuration
There was an error sending your email. Please try and send
the email again.
If the problem continues please contact technical support.
Message: Email method is not configured properly. Please
verify that an appropriate email method has been configured.
As the error indicates, there is an error in the e-mail configuration. To fix the error, do the following steps:
1. Close Paper Cut.
2. From the Quick Menu of TaxSlayer Pro select:
- Configuration
- Configure Premium Options
- E-Mail Configuration Menu
3. Select E-Mail Method. Select "Indirect through TaxSlayer Pro" unless you know your own e-mail settings and wish to use SMTP. See the KB article here for more information about how to set up SMTP.
4. Select Your Email Address and enter your e-mail address. Before leaving the menu, reexamine it for accuracy.
Once e-mail has been configured, reopen Paper Cut and try resending the message again.
Error related to the password
The password you create must meet certain minimum complexity requirements. If the password doesn't meet those requirements, you will receive this error:
There was an error sending your email. Please try and send
the email again.
If the problem continues please contact technical support.
Message: Password must be at least 8 characters and must
contain an upper case letter, a lower case letter, a digit, and a
special character (!@%$).
As the error indicates, the password didn't meet the complexity requirements. For the special character(s) in the password, be sure to select only from among the four specified.
Error related to the PDF document
If you attempt to send a PDF document that is also open in your PDF viewer (typically Acrobat Reader), you will receive this error:
There was an error sending your email. Please try and send
the email again.
If the problem continues please contact technical support.
Your PDF viewer has a "lock" on the document, so until that lock is released you won't be able to e-mail the document.
The solution is to close it in the PDF viewer. After closing it, try again emailing the document in Paper Cut.
The lock on the document may not immediately go away and you may still receive the error when attempting to e-mail it, so you may have to close and reopen Paper Cut or close and reopen the program.
Error related to the file attachment name
In the e-mail compose window, if the name entered in the ZIP File Name field includes either a colon : or a double quote ", you will receive this error:
There was an error sending your email. Please try and send
the email again.
If the problem continues please contact technical support.
To eliminate the error, only include letters, numbers, and spaces in the zip file name.