During Pre-Ack season, an ERO who has been approved to offer Pre-Ack Loans through their bank may do so through TaxSlayer Pro. Once a return has been sent with a Pre-Ack Loan, it is locked until the return has been sent to the IRS and acknowledged. This is done to prevent the return from being modified after the Pre-Ack application has been sent to the bank.
If your return is locked, but you did not send it with a Pre-Ack Loan, please call TaxSlayer Support at 706.868.0985 for further assistance.