There are two kinds of "Do Not Mail" watermarks that might print on a tax form. Which one are you trying to remove?
"File Copy Only - Do Not Mail"
From the Quick Menu of TaxSlayer Pro select:
- Configuration
- Printer / Copies Setup
-
Edit Individual Print Options (for Individual returns)
or
Edit Business Print Options (for business returns) - Uncheck File Copy Print Option for the print option specified in the dropdown menu to the left. In this example, it has been unchecked for the "ONE COPY FEDERAL AND STATE" option:
"*** DO NOT MAIL ***"
(running vertically down the middle of the form)
This watermark generally indicates that the form is not yet approved for mailing purposes by the taxing authority, whether federal or state. It's not uncommon to see this watermark on some state forms in the month of January and well into the month of February.
Note: This watermark does not prevent electronic filing.
It may be that the watermark has been removed but you still see it because TaxSlayer Pro is not up to date, so make sure you are up to date on the federal or state program using the form. To get updates, from the Quick Menu of TaxSlayer Pro select:
- Updates
- Download / Install Updates - See if an update is available for the return you're printing and if so download and install it. If the update includes form approval, the watermark will be removed.
Note: If the watermark remains on a state form after updating, then the state hasn't yet approved the final version of the form. The watermark will remain until the state authorizes us to remove it. Unfortunately, we cannot provide a specific date for when a state watermark will be removed, as form approval timelines vary from state to state.
One more possibility
There are a handful of state forms that the state require to be watermarked when the tax return is marked for e-file to prevent a paper copy from being mailed as well. To see if a particular form falls under that requirement, remove the state return from e-file to see if the watermark is removed.
Questions? Contact TaxSlayer Pro Support at 706.868.0985 or email prosupport@taxslayer.com.