Desktop Password Reset
- Open TaxSlayer Pro
- At the login screen, enter your user name, then click Forgot Password
- Note the prompt informing you that you will have three attempts to answer your Security Question correctly before the login credentials are locked
- Answer your security question, then click Okay
- Create your new password; you'll enter it twice to verify your typing
- You can now log in to the program with their new password.
Unlocking Locked Login Credentials
If a preparer's login has been locked, do the following steps:
- Open TaxSlayer Pro
- Log in as the ADMIN user. The ADMIN password was the first password you created when you installed the program.
- From the Main Menu of TaxSlayer Pro select:
- Configuration
- Firm / ERO / Preparer Setup
- Preparer(s) Menu - select the preparer
- Preparer Security
- Password/Security Question - you'll be queried if you wish to clear the current password and security question. Select YES.
- When the preparer next attempts to log into the program they will:
- Enter their Username, leave the Password field blank, and click LOGIN
- Create their new password and security question
- The preparer can now log in to the program with their new password.