Print errors can occur for a number of reasons, most often by not having the correct printer preferences selected in the program. Use the steps below to first identify and select the correct printer to print through the tax program. Then, check the additional print preferences listed below to configure your program for optimal print performance.
From the Main Menu of TaxSlayer Pro select:
- Configuration
- Printer / Copies Setup
- Printer Setup
- Edit Printer Preferences - ensure an X is on the line Use Printer File Format #3
If the problem persists you may need to complete the following steps:
- Choose Printer File Format #1 - Adobe Reader XI or Adobe Reader DC will need to be installed.
- Get Adobe Reader. Ensure that you carefully read the instructions for installation. Important: If you are presented with optional third-party software options, before selecting Download be sure to evaluate the offers and check or uncheck them as desired.
- If Adobe has been installed you will be prompted to select Adobe from the options being displayed.
- Select Reader 11.0 (or the most current version installed)
- Select Reader again
- Select AcroRd32.exe
- Try printing again
Adobe XI
- Open Adobe 11 in Windows and verify it has been configured
- Select Edit/Preferences and then click Security (Enhanced) and uncheck Enable Enhanced Security and uncheck Enable Protected Mode at startup
- Click OK to save the changes
If re-selecting your printer does not correct the problem there may be a document stuck in the print queue. Try the following:
- Turn off the printer and the computer
- Wait approximately 30 seconds
- Re-start the computer and turn the printer back on
- If your printer is still not printing after completing the above steps, try printing from another program, (i.e. Microsoft Word or Notepad).
- If you still cannot print, consult the printer manufacturer's website support information or consult with a local computer technician.
- In the event you can print from other programs and TaxSlayer Pro appears to be the problem, please contact TaxSlayer Pro technical support.
Adobe Reader DC
- Open Adobe Reader DC in Windows and verify it has been configured
- Select Edit/Preferences and then click Security (Enhanced) and uncheck Enable Enhanced Security and uncheck Enable Protected Mode at startup
- Click OK to save the changes.
If re-selecting your printer does not correct the problem there may be a document stuck in the print queue. Try the following:
- Turn off the printer and the computer
- Wait approximately 30 seconds
- Re-start the computer and turn the printer back on
- If your printer is still not printing after completing the above steps, try printing from another program, (i.e. Microsoft Word or Notepad).
- If you still cannot print, consult the printer manufacturer's website support information or consult with a local computer technician.
- In the event you can print from other programs and TaxSlayer Pro appears to be the problem, please contact TaxSlayer Pro technical support.
Error Accessing Printer Spooler
If you receive the message Error Accessing Printer Spooler, the TaxSlayer Pro program is trying to print to a printer that is not currently accessible. To correct this error, from the Main Menu of TaxSlayer Pro select:
- Configuration
- Printer/Copies Setup
- Printer Setup
- Default Tax Printer - Select or re-select the printer from the list.
- Default Receipt Printer - Select or re-select the printer from the list.
Error Accessing Printer Driver
This error indicates that the TaxSlayer Pro program and the printer are not communicating. To correct this error, complete the following steps:
- Turn off BOTH the printer and the computer
- Re-start the computer
- When the computer has been restarted, turn the printer back on
- From the Main Menu of TaxSlayer Pro select:
- Configuration
- Printer/Copies Setup
- Printer Setup
- Default Tax printer - Select or re-select the printer from the list.
- Try printing. If you can't print from TaxSlayer Pro but can print from another program, call us to arrange for one of our technicians to connect with you.