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TaxSlayer Pro Support Knowledgebase

Taxes To Go Questions and Troubleshooting

  1. Support
  2. TaxesToGo Mobile App
  3. Taxes To Go Questions and Troubleshooting
  • Desktop: Why Do The Taxes To Go Chat Messages Stay Bold After They Have Been Read?
  • Can a Foreign Phone Number Be Used For Taxes To Go?
  • Taxes To Go: The taxpayer says they signed documents but I do not see the signature
  • How long does it take for a return to show in my branded app queue after it’s submitted?
  • TaxSlayer Pro Taxes To Go FAQs
  • Taxes To Go Referral Link
  • Taxes To Go: Unable to submit return at this time
  • Desktop: I don't see how to send documents to the taxpayer to be signed
  • Where do I get the Referral Link for my Branded Taxes To Go App?
  • What are the phone requirements to use the Taxes to Go Mobile App? 
  • Can I create a return pulling info from prior year and still use the Taxes To Go Mobile App?
  • My taxpayer accidentally downloaded the generic Taxes To Go app. Can I switch it to branded?
  • I pulled a Taxes To Go app return into the program, but I need to start over. Can I pull it again?
  • Can I create a new app account with the same email and phone number?
  • Does the information from the documents sent in Taxes to Go automatically upload into the data fields in the program?
  • Will information from last year’s app pull forward into this year's app?
  • Why don’t I see my branded Taxes To Go app in the app store?
  • Why isn't my customer's return showing in my Taxes To Go queue?
  • How does a taxpayer get my branded Taxes To Go app?
  • I sent documents to the app to be signed, but the taxpayer doesn't see them.
  • The signatures aren't showing in the tax return, but the taxpayer signed in the app
  • I can't see the chats for my Taxes To Go users.
  • My taxpayer can’t create their Taxes to Go account because it won’t send them a code.
  • The taxpayer sent me documents in Taxes To Go, but I don’t see them
  • When I’m trying to import an app return it keeps saying there is no data.
  • I’m trying to pull in a Taxes To Go return and the program keeps asking me for a Social Security number.
  • The taxpayer is using my branded Taxes To Go app, but I can’t see them in my queue
  • Can I use Taxes to Go to just send and receive documents to/from my clients?

THE TAXSLAYER PRO STORY

TaxSlayer Pro makes tax filing simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. An authorized IRS e-file provider, the company has been building tax software since 1989. With TaxSlayer Pro, customers generally wait an average of less than 60 seconds for in season support and enjoy the experience of using software built by tax preparers, for tax preparers.

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1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching.