Frequently Asked Questions about Taxes To Go
How do my customers get the branded app?
Why don’t I see my branded app in the app store?
Will information from last year’s app pull forward into this year?
Can I create a new app account with the same email and phone number?
I pulled the app return into the program, but I need to restart. Can I pull it again?
My customer accidentally downloaded the generic app. Can I switch it to branded?
Can I pull a return from prior year and still use the Taxes To Go Mobile App?
My client got an error message: Unable to Submit return at this time.
The signatures aren't showing in the tax return, but the taxpayer signed in the app.
I sent documents to the app to be signed, but the taxpayer doesn't see them.
The taxpayer sent me documents in Taxes To Go, but I don’t see them.
What are the phone requirements to use the Taxes to Go Mobile App?
I can't see the chats for my Taxes To Go users?
Why isn't my customer's return showing in my Taxes To Go queue?
My taxpayer can’t create their Taxes to Go account because it won’t send them a code.
When I’m trying to import an app return it keeps saying there is no data.
The taxpayer is using my branded Taxes To Go app, but I can’t see them in my queue
Can I use Taxes to Go to just send and receive documents to/from my clients?
I don't see how to send documents to the taxpayer to be signed.
ProWeb: How do I add Electronic Signatures to a Return?
Desktop: How do I add Electronic Signatures to a Return?
How long does it take for a return to show in my branded app queue after it’s submitted?
Additional Information:
Taxes to Go Manual for Preparers - Desktop
Taxes to Go Manual for Preparers - ProWeb
