If you are trying to reset your password for your ProWeb account and are told "The username entered is not valid", there are a few things you can check before calling support:
Are you at the correct website?
The most common reason this error appears is trying to login at the wrong website. First, ensure you are at the correct site: online.taxslayerpro.com. If you are a branded user, be sure you are at your correct branded website.
Have you spelled your username correctly?
Ensure you haven't mistyped your username. Uppercase and lowercase don't matter, but even if it is one character off the website will not recognize it.
Has your username recently changed?
If you have recently gotten a new TaxSlayer Pro account, or branched off from your old tax office to your own tax office, your username more than likely has changed. Ensure you are using your current username when completing the Forgot Password/Password Reset process.