I sent tax documents to the Customer Portal to be signed, but the taxpayer doesn't see them

If you have sent documents to the portal for the taxpayer to sign and they do not see them, take these steps:

• Resend the documents from your program, then
• Ask the taxpayer to log out of their Customer Portal, then log back in.

If they are still not able to see the documents, please call TaxSlayer Pro Support at 706-868-0985 for further troubleshooting assistance.