At some point during the tax season, you may wish to send a copy of a tax return to TaxSlayer Pro support staff for review. For example, you may have a question about the accuracy of a calculation of a particular line on a form, or you may have a question about how to correctly input information into the software. Additionally, if you are on the phone with support staff, they may ask you to send a copy of a return as a "corrupt return" so they can assist you with it.
In this context, corrupt does not imply the return has been harmed in any way. Rather, for the sake of security, certain important bits of information, such as the Social Security Number and the last name, are corrupted on our end so that the return is incapable of being electronically filed on behalf of the taxpayer. Sending a corrupt return allows support staff to retrieve the return and load it into TaxSlayer Pro so that it can be reviewed to determine if there is a problem and how it will be solved.
To send a corrupt return for an individual, from the Main Menu of the Tax Return (Form 1040) select:
- Miscellaneous Forms
- Send Client's Corrupt Return
- Add a short note describing the problem, the form needing review, etc.
- Select OK
- You should see a message indicating the return was sent successfully.
To send a corrupt business return (Form 1120, 1120S, 1065, 1040, 990, 990-EZ, 990-T), from the Main Menu of the return select:
- Miscellaneous or Miscellaneous Statements
- Send Corrupt Business Return
NOTE: If you send a corrupt return outside of a call with support staff, be sure to let TaxSlayer Pro support know by phone or e-mail that you sent the return. You will need to provide us your EFIN and the last four digits of the return's SSN or EIN so that the return may be retrieved for review.