At some point during the Tax Season, you may wish to send a copy of a tax return to TaxSlayer Pro support staff for review. For example, you may have a question about the accuracy of a calculation of a particular line on a form, or you may have a question about how to correctly input information into the software. Additionally, if you are on the phone with support staff, they may ask you to send a copy of a return as a "corrupt return" so they can assist you with it.
In this context, corrupt means the return is not behaving as expected; it does not imply the return has been harmed in any way. Designating the return as corrupt protects the return from being inadvertently transmitted to the IRS. Sending a corrupt return allows support staff to retrieve it and load it into TaxSlayer Pro so that it can be reviewed with you on the phone.
To send a corrupt return, from the Main Menu of the Tax Return (Form 1040) select:
- Miscellaneous Forms
- Send Client's Corrupt Return
- Add a short note describing the problem, the form needing review, etc.
- Select OK
- You should see a message indicating the return was sent successfully.
NOTE: If you send a corrupt return outside of a call with support staff, be sure to let TaxSlayer Pro support know you sent the return. You will need to provide us your EFIN and the last four digits of the return's SSN so that the return may be retrieved for review.