Frequently asked questions regarding networking 2015 and prior years of TaxSlayer Pro:
How Do I Tell If I Have A Network Drive Setup Already On My Computer?
- Open the Computer Management Screen (Computer)
- Are there any drives listed in the Network Locations section?
How Many Computers Can Be Networked Using TaxSlayer Pro?
The program does not limit the number of computers that can be networked. However, the Windows operating system used by the transmitting computer does have restrictions on the number of connections that can be established.
The following operating systems support up to 5 network connections:
- Windows Vista Home / Windows Vista Home Basic
- Windows 7 Home / Windows 7 Home Basic
The following operating systems support up to 10 network connections:
- Windows Vista Premium
- Windows 7 Premium
The following operating systems support up to 20 network connections:
- Windows 8
- Windows 8.1
- Windows 10
NOTE: To connect more than 10 computers to one transmitting computer, the transmitting computer must be running on Windows Server 2003 or later.
What Happened To My Returns When I Switched To A Network?
Returns on the Transmitting Computer that are to be shared with other computers are backed up in a network folder instead of the local drive data folder. Therefore, the returns will need to be recalled on the network for the folder to be updated. From the Main Menu of the TaxSlayer Pro select:
- Recall Returns
- Place a check in the Check All box and click 'OK'. (This will place a copy of all returns on the Transmitting Computer into the Shared Network Location where they can be accessed by the Workstations on the Network.)
When I Try To Open TaxSlayer Pro I Get The Message "Cannot Access Network Specific Files".
This message is displayed when a workstation can no longer communicate with the transmitting computer. There are several reasons you might receive this message:
- A wireless network that has lost connection and/or has connection speeds that are fluctuating.
- The router is down and/or not working properly.
- The transmitting computer is down and/or no longer connected to the network.
- The workstation is no longer mapped to the transmitting computer.
- The permissions on the transmitting computer are not set properly.
- The workstation has logged in with a user account that had not been used before on the network and/or computer.
I Can See My Mapped Drive, However, When I Run TaxSlayer Pro As Administrator, The Drive Is No Longer Mapped. Why?
Windows will not allow the program to install updates unless it is run with administrative privileges. This means that when the program is started, Windows basically logs out the current account and logs in with an Administrator Account. Any drive mappings created using the original account will no longer be available under the Administrator Account, which is now running the program. The simplest solution is to turn off User Account Control in Windows. You may be required to Log out of the existing account and Log in using an account that has administrative privileges.
For additional information on turning User Account Control off in Windows, click here.