In the event that the Admin Account password and security question are forgotten or mis-entered, a temporary password can be obtained by logging in to your Account Hub.
On the main page of My Account, click on the drop-down under your username in the top right corner. From there, select Support Tools. Click on the Get Reset Code in the tile Program Password Reset. A temporary code will be displayed on the screen.
You will copy this code and paste it into the User Name box in the program and click Ok.
You will not put in anything for the password.
You will need to go to the Configuration Menu to reset your password. From the Main Menu of the program, select:
- Firm/ERO/Preparer Setup
- Preparer(s) Menu
- Double click on ADMIN
- Select Password and enter a new password. The password must be between 8 and 30 characters and:
- Use upper and lower case letters (Example AaBb)
- Use a number (Example: 123)
- Use a special character (Example: @!$)
After your password has been reset, return to the Main Menu of the program and select File - Logoff User. Log back in with the new the username ADMIN and the password you created.