When you receive an error message in the TaxSlayer Pro software, you will be given the options to Save Error to Disk, Send Error or select Okay.
- Save Error to Disk - This option will save a copy of the error to your local drive. If you cannot send the error, please use this option to assist us in troubleshooting your system when we are able to get connected to you. Call Technical Support at 706.868.0985
- Send Error - This option will send the error to TaxSlayer Pro Technical Support. In order to successfully send the error, you need to put a note in the field that states, "Briefly describe how you received this error:" (Example: Trying to access configuration). Select the Send Error button.
If you require immediate assistance with the error, once you have selected Send, call Technical Support at 706.868.0985 or click here to email us so we can address your specific problem.
Okay - By selecting this option, you may be able to continue with the return, however, you may receive additional errors called from the same issue as the error you are ignoring. We recommend you choose one of the first two options to resolve the issue.