If you are unable to login to your ProWeb office, please use these tips to regain access:
Has your ProWeb office been created yet?
If you are new to TaxSlayer Pro, you will need to create your online ProWeb login through your Account Hub. For guidance on creating a ProWeb Account, click here.
Are you using the correct Username and/or Password to log in?
Forgotten or mistyped usernames or passwords are the most common reasons that users cannot access their accounts. Select Forgot Username and/or Forgot Password to ensure you are using the correct combination.
Is your Username marked "Active" in the Preparer Menu?
If you see a message that your username is not active or has been disabled, see if there is anyone else in your office who can:
- Log in
- Navigate to the Preparer Menu
- Check the Active check box for your username
If no one in your office has access to the program, or you are the only one in your office, contact TaxSlayer Pro Support at 706-868-0985. We can help you regain access to your program.
Are you logging in at the correct website?
If the program is not recognizing the username, or displays a message that says Your Username is not active at this location, it is because you are not at the correct website.
Please ensure that you are at online.taxslayerpro.com.
If you use a branded site, make sure that you are at the correct branded URL.
